Learn More About Hotline Service

About Hotline Appliance Repair Company

At Hotline Appliance Repair, we're more than just technicians — we're problem solvers, neighbors, and trusted partners for households and businesses across San Jose and the Bay Area.

With years of hands-on experience, a passion for precision, and a commitment to fast, honest service, our team is dedicated to keeping your appliances running smoothly — so your day doesn’t have to stop.

Our Mission

We believe appliance repair should be simple, affordable, and stress-free.

That’s why we’ve built Hotline on three core principles:

1. Honest service — Clear pricing, no hidden fees.
2. Skilled technicians — Licensed, experienced, and trained in all major brands.
3. Fast response — Same-day appointments and real-time updates.

We know how disruptive a broken appliance can be. Our mission is to respond quickly, fix it right the first time, and give you peace of mind with every repair.

Who We Serve

We proudly serve both residential customers and commercial clients throughout the Bay Area, including:

• Homeowners and renters
• Property managers and landlords
• Restaurants and cafes
• Grocery stores and markets
• Hotels and hospitality providers
• Offices and corporate kitchens
• Laundromats and healthcare facilities

Whether it's a washing machine that won't spin or a walk-in freezer that’s losing temperature, Hotline is ready to get it back in working order.

What We Repair

Our technicians are trained and equipped to repair a full range of residential and commercial appliances, including:

🏠 Residential Appliance Repair

• Refrigerators & Freezers
• Washing Machines & Dryers
• Dishwashers
• Ovens, Ranges, and Cooktops
• Microwaves
• Ice Makers

🏢 Commercial Appliance Repair

• Commercial Refrigerators & Freezers
• Walk-in Coolers & Ice Machines
• Commercial Ovens

No matter the issue, we use genuine replacement parts and follow manufacturer repair standards to ensure long-lasting results.

Brands We Work With

From everyday household models to high-end and heavy-duty commercial systems, Hotline services over 40 appliance brands, including:

• Whirlpool
• LG
• Samsung
• GE
• Frigidaire
• KitchenAid
• Sub-Zero
• Viking
• Wolf
• Bosch
• Miele
• Thermador
• True
• Hoshizaki
• Scotsman
• Traulsen
• And many more

We stay up to date with brand-specific technologies, error codes, and repair best practices — so you don’t have to.

Why Choose Hotline?

✅ Local Experts

We’re based in San Jose and serve the entire Bay Area, which means faster response times and technicians who understand your local needs.

✅ Same-Day Service

We know time matters. That’s why we offer same-day availability whenever possible — with flexible booking online or by phone.

✅ Transparent Pricing

You’ll always know what to expect. We offer upfront estimates, fair rates, and zero surprises on your final invoice.

✅ Fully Licensed & Insured

Our technicians are background-checked, insured, and certified to work on both gas and electric appliances.

✅ Customer-Focused Support

From your first call to the moment we complete your repair, our focus is on clear communication, respectful service, and total satisfaction.

Explore Our Blog

Curious how real technicians solve real problems in Bay Area homes? Our Blog turns field experience into easy-to-follow insights. Find step-by-step walkthroughs for common kitchen and laundry issues, seasonal maintenance checklists, energy-saving tips, and brand-specific deep dives (from mainstream to luxury lines). You’ll also see case studies from recent San Jose jobs, before/after diagnostics, and parts spotlights that explain what failed, why it failed, and how to prevent a repeat. 💡
For more insights and how-tos, please visit the Blog page.

Visit the FAQ

Need straight answers fast? The FAQ breaks down how scheduling works, what to expect at diagnosis, how we quote repairs, and what “OEM parts” means in practice. You’ll learn appointment prep (model/serial photos, access/parking, pet safety), arrival windows, payment options, aftercare, and how our workmanship and parts warranties protect you. ✅
Property managers and business owners will find details on multi-unit requests, priority commercial calls, and preventative maintenance plans. Homeowners can browse safety tips (gas odors, overheating, breaker trips), along with quick checks to try before a visit—no tools required. 🧰
Clear, concise, and practical, the FAQ helps you book with confidence and avoid delays on the day of service.
For complete answers and quick guidance, please visit the FAQ page.

Our Story

Hotline started with one mission: make high-quality appliance repair accessible to everyone in the Bay Area. Over time, our team grew — and so did our reach — but our values have never changed.

Today, we continue to combine old-fashioned service values with modern tools, smart diagnostics, and deep brand knowledge. And we're proud to be one of the most trusted appliance repair teams in the region.

Let's Keep Your Appliances Running

Whether you’re a homeowner or business owner, Hotline is here to help. We bring experience, speed, and professionalism to every repair — no matter how big or small.

📞 Call us today or use our online booking tool to schedule your appointment.
🛠️ Let us take care of the problem — so you can get back to what matters most.